Alan Walker
Senior Vice President, Global Lead - Digital Insurance
Capgemini Consulting
Alan was previously Head of Financial Services for Hitachi Consulting UK, being one of the VPs brought in to launch the business in 2006. Prior to this he was Head of Insurance for Unisys UK (2003-2006) and an Insurance Consulting Partner / VP with Ernst & Young / Capgemini Ernst & Young (1998-2003).
With over 25 years' experience in the provision of consulting services and IT based solutions to top tier insurers in London, Edinburgh and New York, Alan’s work has encompassed both revenue enhancement and operations management responsibilities. He has concentrated particularly on such areas as business transformation, distribution strategy, operational excellence, programme management, performance management and extracting value from technology.
For the last three years, Alan's work has focused primarily on digital insurance and the digital transformation of insurers, working with GI/P&C and Life/Pensions/Investments companies across Europe, Asia Pacific and the USA.
He has spoken on financial services issues at national and international conferences in the UK, the US, and the Middle East, as well as on TV and radio.
Alan holds degrees in law from the Universities of Bristol and Oxford, and is also a Chartered Accountant.
Example Appearances in the Press
Next generation driving insurance business models
Insurers facing legacy problems – Capgemini
Profile Piece - Firing Line
BBC Radio re World Wealth Report
Video on Increasing Customer Satisfaction in the Insurance Industry using Big Data and Analytics
Creating the Digital Insurer - The Problem of Legacy
Blog: Insurance Predictions for 2015
Television re World Wealth Report
(See 0:33 - 0:59, 2:09 - 2:18, 3:02 - 3:07)
White Paper: The Digital Insurer - Capabilities Needed
White Paper: Introduction to the Insurance All Channel Experience
An Introduction to the Customer-Centric Digital Insurer
The Customer-Centric Digital Insurer in Practice